FAQ

Frequently Asked Questions

Find answers to the most common questions about our car rental services.

General Rental

Q: What is the age limit?

A: Driver must be within 24 – 65 years old.

Q: Can I extend the rental period?

A: The hirer will have to inform the company of such intention immediately.

Q: What happens if I return the vehicle late?

A: Rental is usually on a 24 hours basis. The hirer will have to pay late penalty of 20% of daily rental rate per hour.

Q: Is there any delivery or collection services?

A: Yes, there is an extra charge of S$60 per trip within our office hours. Airport delivery is S$70 per trip within our office hours.

Q: What happens if I receive a parking or traffic fine?

A: The hirer will be responsible for all parking and traffic violations.

Q: Do I need to refill the petrol tank?

A: The hirer should refill the petrol tank to the same level as when he/she collected the vehicle. If the tank is not re-fuelled to the same level, the cost of petrol plus a service charge of S$10 will be levied.

Q: What happens if I am involved in an accident or the vehicle breaks down?

A: The hirer must report all accidents and vehicle breakdowns to the company immediately by calling 8181 0736. We provide a 24-hour Emergency Breakdown Service free of charge. A replacement vehicle will be provided subject to availability. In the event that no replacement vehicle is available, a pro-rated refund will be given to the hirer. Please note that punctured tires, empty petrol tank, flat battery, loss of car key or key locked inside of the vehicle does not constitute a breakdown. In the event that the 24-hour Emergency Breakdown Service is called upon to response to such occurrence, the hirer shall bear a service charge of S$50 per trip plus the cost of replacing the parts.

Q: Is insurance covered within the rental price?

A: Yes, insurance is covered within the rental price. But if there is any claim, hirer has to pay the excess.

Driving to Malaysia

Q: Can I drive the car to Malaysia?

A: Yes, there is an extra charge of S$30 per day based on calendar dates.

Q: Is insurance covered for my drive to Malaysia?

A: Yes, there is an extra charge of S$30 per day based on calendar dates and note that excess in Malaysia is double of the excess in Singapore.

Q: What if the car breakdowns half-way in Malaysia? Is there a replacement car in any case of breakdown?

A: There shall be no replacement of vehicle in Malaysia in the event of a breakdown.

Still Have Questions?

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